TERMS & CONDITIONS
Reservations
All reservations are made based on the vehicle category & not for a specific model.
In case of non-availability of a vehicle in the category pre-selected by the customer, always with reference to a confirmed reservation, MelianCars reserves the right to provide to the customer a higher category car, at no extra charge for the customer.
Driver
23 years old is the minimum age requirement and the maximum age is 70 years old.
Driving License
Valid license for driving in the Greek territory and the E.U., issued at least 1 year prior to the rental’s starting date, is required. Citizens of countries outside the E.U. are required to be in possession of a driver’s license valid both in Greece and in the European Union, or otherwise holders of an international driver’s license which they are required to present together with the valid driver’s license issued in their country.
Traffic Tickets & Fines
The Renter undertakes the payment of costs.
Means of Payments
The Renter is required to produce a credit card as guarantee for the rental, even if payment is made in cash.
Reservation Amendments
MelianCars allows changes on reservation dates. Any change to a booking will be subject to current availability and lead to a recalculation of costs based on prices at the time of change. The primary driver’s name, the location of pick-up, the credit card number and the car category cannot be changed after a reservation has been made. If a customer wishes to change this information, they must cancel the reservation and proceed with a new reservation.
Cancellations
In case of a cancellation notice received by MelianCars 21 days prior to the scheduled commencement of the vehicle’s rental, any amount prepaid shall be refunded. In case the payment has been made by card (credit or debit) the refund of the respective amount may take up to 14 working days depending on the partner bank of the card you used while making your booking.
In case of a cancellation notice received by MelianCars less than 21 days prior to the scheduled commencement of the vehicle’s rental, there shall be no refund of any amount that may have been prepaid.
After Hour Deliveries & Collections
Customer extra charge: 20€.
Out of Office Deliveries & Collections
Deliveries and collections out of stations take place upon request by the customer.
Additional Driver
Additional driver is complimentary. The maximum number of drivers is set at 2 people.
Child Seat & Boosters
Available upon request by the customer and based on the company’s availability.
Fuel
The renter must return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference. No customer refund is provided in case of the car returned with a quantity of fuel greater than that collected.
Mileage
Free mileage is provided for all rentals.
Accidents
In case of an accident, the customer is charged with 25€ for the accident file administration costs.
Lost Keys
The car keys of all MelianCars vehicles are immobilizers. For each vehicle there is only one spare key. In case of loss, the renter must inform the company immediately. The renter is charged with the cost for making a new key, the cost can vary from 150€ to 200€ depending on the model and company.
Car Transportation Outside Milos
Transport and driving of the car outside Milos island is prohibited.
Car Transportation to Kimolos Island
For the car’s transport by ship to Kimolos island, the company’s written approval is required.
INSURANCE
Mandatory third-party liability insurance
We are mandated by the law in which we operate our vehicle rental services to insure our Vehicles against liability for the claims or actions of Third Parties. We have purchased the best Third-Party Liability insurance from the foremost insurers in the business and it is automatically included as part of our vehicle rental services. You will therefore, as a matter of course, be covered up to the level legally for the consequences others may suffer as a direct result of your actions whilst you are driving the Vehicle.
CDW – Collision Damage Waiver
The renter is fully released of the liability for any car damage over 500€+VAT provided he/she accepts and signs the relevant terms of the company’s contract .
As a necessary condition for release from liability, the damage must be proven not to have been caused by a Highway Code violation.
PAI – Personal Accident Insurance
The renter is covered by a “Driver’s Insurance” (PAI). Maximum amount of insurance compensation payable: 10,000 Euros.
Insurance Limits
Vehicles are insured against third parties (excluding the driver) for death and bodily harm up to the amount of 1,300,000€ per accident and for material damages by third parties (excluding the MelianCars vehicle). In case of change of the above limits, the minimum limits, as defined by the applicable Greek legislation, shall always apply. Damages exceeding the insurance coverage limit, or excluded by it, shall be fully paid by the customer.
Tire and glass break coverage
The renter has the liability for any damage to the car’s tires or glass.
Theft
The renter is fully released of the liability for any damage to the car in the event of theft.
PRIVACY POLICY
1.About us
1.1 Welcome to the privacy policy of the MelianCars rent a car company.
We respect your privacy and are committed to protecting your personal data. The present privacy policy informs you about the way we safeguard your personal data as a customer and it provides updates on your privacy rights and protection afforded by the law. Our company is responsible for collecting, handling and processing your personal data.
1.2. You are entitled to every right guaranteed by the 2016/679 EU regulations and all relevant European and national legislation. We will process your personal data strictly within the legal regulations.
We will use your personal data when:
– we have your full consent;
– we have to implement the contract that we are about to sign or have already signed with you;
– dictated by our legal interests (or the legal interests of a third party) whenever your interests and fundamental rights do not override these interests;
– we have to conform to legal or regulatory obligations;
– dictated by public interest.
2. Why we process your personal data
We process any personal data you have willingly provided, for which we have secured your full consent, whenever it is necessary for the implementation of the contract between us or when steps are to be taken at your request, before drawing up the contract, when you activate the on-line check-in service and any other corresponding service that we have available and such purposes are specified as: the rental of cars to a third party with or without a driver, the sale of cars to a third party (wholesale or retail), the hire of trucks and vans with or without a driver.
3. Categories of information collected
We have the right to collect, process, store and forward various types of personal data that we have classified as follows:
Identity data include full name (trade name for sole proprietorships), mother and father’s name, date of birth, identity card (number, date of issue/expiry and place of issue), or passport (number, date of issue/expiry and place of issue), residence permit, valid driver’s license (number, date of issue/expiry and place of issue);
Contact data include home address, email, fax and phone numbers;
Financial data include taxpayer ID, bank account number, payment card details, indication of VAT exemption, activity (for sole proprietorships), tax office (for sole proprietorships), headquarters (for sole proprietorships); Credit ratings and legal documents (for sole proprietorships).
We do not collect sensitive personal data in any of our activities or countries of operation with the exception of your health data, which we acquire with your consent in case of traffic accident injury, solely to forward to the insurance agency that insures our vehicle.
4. How we collect your data
We collect your personal data in digital form or in print, every time you use our services, when these services are provided by us at our customer service points, namely in our stores, or in other places where our company legally operates (indicatively airports, hotels, service stations, etc).
We also collect your data when you use our call centers or any of our mobile applications, when you use our company email, as well as when you use our company websites and digital applications (indicatively online check-in). In the above cases and in particular for the cases in which you create or manage your profile, we collect the necessary data for this purpose. You are solely responsible for the accuracy and correctness of the information and documents that you transmit to our company.
In addition, please refer to our company website for information about our cookies policy (Cookies Policy).
-We may collect personal data with your consent in many ways, such as telephone calls, customer service contacts, websites and other sources, as specified above.
-We collect personal data of customers or drivers while booking short or long-term car rental or sale of a car, such as full name, address, phone number, driver’s license, credit card details, taxpayer ID, etc. (as specified in paragraph 3).
-We also collect your personal data when you create a profile on our website, as follows:
Personal Data that we collect: Full Name, Email, Telephone Number.
-Access: It is obtained by creating a password which you choose and create. You have the option to renew the password or reset it in case of loss. The password is strictly personal. Its creation, as well as any change, is done exclusively through your email and at your own risk. Third party access to your reservation management profile is strictly prohibited. This is why we advise you not to give access to your profile to third parties and to contact us if you have any problems or have any questions about your reservation. In no case does our company bear any responsibility if you provide access to authorized or non-authorized third parties. Accordingly, we have no obligation to serve or provide information to third parties regarding the management of your reservation, through your electronic profile, even if you request it, as the profile and its use are strictly personal. Access to your profile is free 24 hours a day, any day of the year (excluding cases of maintenance of our website or the existence of a technical problem). You reserve the right to update your contact details at any time.
-Reasons for creating a profile: i) the management of your reservation, ii) the storage of your reservation history by our company, from the creation of your profile and onwards, iii) making a future reservation. – Retention period: i) you have the right to delete your profile at any time. Your data will be automatically deleted from your profile only. Data provided to us in connection with the performance of a contractual transaction and an obligation will be retained by us as provided in paragraph 5 of this Privacy Policy, ii) all data will be deleted from your profile automatically after five years from the completion of your last reservation, without requiring any prior action from you, iii) the right to portability of your profile and its content is not granted. For this reason, we give you the opportunity to delete your profile at any time, without our prior approval.
5. How long we keep your personal data
We keep your personal data only as long as needed to fulfil the purposes for which they have been collected, including the fulfilment of any legal or accounting obligation, or mandatory mention. To specify the length of keeping personal data, we examine the quantity, the nature and the sensitivity of personal data, the potential danger of harm by unauthorized use or disclosure of your personal data, the purposes towards which we process your personal data and whether we are able to fulfil such purposes by other means, within the existing legislation. The Customer’s tax data are kept for a period of ten (10) years from the date of issue of each tax document, to be made available, as required, to the tax authorities within the time frame of valid tax demands. Any data pertinent to establishing, enforcing and supporting legal claims of the Company or a third party in the presence of any competent court of law or administrative authority are kept for a period starting at the time that the Company demands are generated and up to twenty (20) years or for a longer period up to the statute of limitations and the termination of possible bilateral litigations. The Company may keep the customer’s personal data after fulfilling the purposes of collecting and processing them if such is our legal obligation as stipulated by any relevant legal provision.
6. Protection of your personal data
We have taken all the appropriate organizational and technical precautions to safeguard and protect your personal data from unintentional or fraudulent destruction, accidental loss, distortion, unlawful dissemination or access and any other kind of unauthorized processing.
7. Who the recipients of your data are
Our company guarantees that it will not forward, share, or relinquish etc. your data to others (except the ones mentioned in this document) for any reason or use unless this is dictated by the present legislation or stipulated by public/judicial bodies or authorities. Only the necessary minimum of Company personnel, all of whom are bound to confidentiality will have access to your personal data, which also applies to our partners who comply with our directives and are aligned with the provisions of the 2016/679 EU regulation and they process your data as joint data controllers or as data processors on our account and according to our directives. Indicatively, recipients of your data are:
1. the insurance agencies that collaborate with our Company;
2. collaborating users of our logos and on a case-by-case basis our systems (franchisees). Relevant information can be found on our Company webpage;
3. the car rental companies (in Europe or elsewhere) that are part of the international car rental system and handle bookings, with whom we share information pertaining to our car rental activities. Said information may include personal details of your booking entered through the respective application. Your data will not be used for any other reason, without your prior notification and consent. Let it be noted that personal data are also relayed/forwarded to non EU countries (to cater to bookings outside the EU) on condition that they possess adequate legislation to protect personal data;
4. companies of sworn auditors that check our Company’s financial statements;
5. cooperating companies that provide roadside assistance to drivers using our Company vehicles;
6. cooperating companies in car rentals;
7. legal service providers (lawyers, law firms) that defend our Company interests against third parties, natural or legal persons, judiciary and administrative authorities, independent authorities and bodies.
8. How we ensure that the processors and sub-processors respect your data
The processors working on our account have agreed with the company and are contractually committed:
1. to observe confidentiality; not to forward your data to third parties without our Company’s permission;
2. to take safety measures;
3. to comply with the legal framework concerning personal data protection and particularly regulation 679/2016/EU (GDPR);
4. to have been informed and observe all relevant laws and regulations towards the protection of personal data.
In the execution of their duties, the processors may at times employ other persons called sub-processors. In this case, the data controller will have authorized them to handle all or part of data processing. As a result, sub-processors have the same obligations and rights as the processors, as these are analyzed in the present policy and always within the bracket of their delegated duties and bear full responsibility as would the processor.
9. Your rights
You have the right to:
1. request access to your personal data (“subject access request”). This provides you with a copy of your personal data as kept by us and it allows you to ensure that we process them according to the provisions of the law;
2. request the correction of your personal data kept by the company. You may correct incomplete or faulty data or add to the data we have on you, though we have the right to ask you for verification of the new data you provide;
3. request that your personal data be deleted subject to time period limitations as stipulated in paragraph 5. Still, as you probably know, we may not always be able to comply with your deletion request for specific legal reasons about which you will be notified, if necessary, on submission of your request.
4. oppose our processing your personal data when you deem that your fundamental rights and freedoms have been violated. You also have the right to oppose our processing your personal data for promotional purposes.
5. request the restriction of processing your personal data. This allows you to ask us to suspend processing your personal data in the following cases: i) if you wish to verify the accuracy of the data, ii) when the company’s use of the data is unlawful, but you do not wish us to delete your data, iii) when you wish us to preserve your data even if we do not ask for it, in the event it is necessary for you in order to confirm, exercise or defend legal claims, or, iv) if you have objected to our using your data, but you have to verify whether we have compelling legal reasons to do so;
6. request personal data transmission to you or to a third party. We will provide you or the third party you have specified with your personal data in a structured, readable form. This specific right pertains only to information we have received with your consent during signing the contract or later, up to the time the request has been submitted;
7. withdraw your consent in case you realize and can prove that it has stopped being lawful. Nevertheless, this cannot influence the legitimate processing that took place before you withdrew your consent. If you withdraw your consent, it may not be possible for us to offer you certain products or services.
If you wish to exercise any of the rights above, please contact us.
10. How to exercise your rights
For any clarification concerning the present privacy policy, including any request to exercise your legitimate rights, you can email us at: info@meliancars.com. You can always submit your complaints concerning your personal data to the supervising authority. In Greece, this authority is the Hellenic Data Protection Authority (HDPA) and you can access it and find relevant details via the following link: www.dpa.gr. Be that as it may, we would appreciate it if we were to be allowed to handle your queries before you approach the Data Protection Authority, therefore we would like to ask you to get in touch with us first, using the contact information provided above.
11. Fee
You will not be asked to pay to access your personal data (or to exercise any other one of your rights). Nevertheless, we reserve the right to ask for a reasonable fee if your request is blatantly unfounded, repetitive or abusive.
12. What information we may require
We have the right to ask you for certain particulars to verify your identity and safeguard your right to access your personal data (or exercise any other one of your rights). It is a protective measure, which ensures that your personal data will not be accessed by unauthorized others. We also have the right to contact you and ask for further information concerning your request, to speed up reply time.
13. Reply time
We try to reply to all legitimate requests within the month. We may take longer than a month to reply if the request is particularly complex or if you have submitted a series of requests. In such case, you will be notified accordingly.
14. How you will be informed about any modifications of the present policy
We reserve the right to modify the present policy and effect any changes in the information provided previously, within the constraints of the law. If there are fundamental changes in policy or in the way we use your personal data, we will post the updates on the present policy on our website and you may be informed about any changes there. Let it be made clear that such changes will be effected starting the day they are posted in the amended privacy policy on the Company official webpage www.meliancars.com. We encourage you to read the policy at regular intervals so that you can keep up to date about your data protection.